Privacy policy

INTRODUCTION

With the advent of new communication tools, it is necessary to pay a particular attention to the protection of privacy. That is why we, CACTUS MINERAL (hereinafter “Cactus Mineral”), are seriously concerned about the privacy of your personal information and we are committed to respecting the confidentiality of the information we collect.

Cactus Mineral undertakes to respect, in accordance with applicable laws, the obligations regarding the collection and processing of personal and confidential information obtained in the context of the operation of a company so that everyone can benefit from the respect of their private life.

The hereby privacy policy (hereinafter the “Policy”) describes the information that Cactus Mineral may collect from the user (the end user or the organization you represent or you work for – hereinafter the “User” or “Users”), in connection with its activities, the purposes for which Cactus Mineral collects it, uses it, and the circumstances under which it can pass them on to third parties. In addition, this Policy indicates the User’s rights regarding the collection, use and communication of his personal information. Cactus Mineral agrees not to collect, use or disclose the User’s personal information otherwise than in accordance with this Policy and applicable laws in Canada and Quebec.


SCOPE OF THIS POLICY

When the User browses Cactus Mineral’ website (hereinafter the “Platform ”) (s)he agrees to the terms and conditions of this Policy. If the User continues to use the Platform after a new version of this Policy has been posted there, (s)he consents to it and will be bound by the changes.

The information we collect is necessary when we provide the User with a service that he (s)has requested. By providing us with this information, the User consents to his/her collection and use as defined in this Policy.


COLLECTION OF PERSONAL INFORMATION

Cactus Mineral may obtain personal information from the User when he saves this personal information on the Platform, or where appropriate, when he discloses this personal information otherwise, such as creating a User account and choosing a password, by logging in as a registered User to the Platform, by launching a product search, requesting a service, providing information in his account, by contacting us by phone, email or otherwise, or by completing a form to enter a contest, inventory request, promotion or survey.

We collect the following User information, upon registration:

  • Last name and first name;
  • Age;
  • Sex;
  • Banking information.
  • Personal address;
  • Business address;
  • Telephone number;
  • E-mail address; and
  • Mother tongue.

The User’s personal information will not be retained beyond the purposes for which it was collected. The deletion of the data occurs once the User deletes his/her account. The User will then have thirty (30) days to recover his data, otherwise, Cactus Mineral will delete them permanently.

The Platform is designed for use by adults only, as understood in the province of Quebec. Cactus Mineral does not knowingly collect personal information from anyone under the age of eighteen (18).

For more information on the protection of your personal information and your related rights, you may contact the Office of the Privacy Commissioner of Canada or the Commission for the Protection of Privacy of Quebec.

  • Office of the Privacy Commissioner of Canada www.privcom.gc.ca
  • Commission for the Protection of Privacy of Quebec www.cai.gouv.qc.ca

FORMS AND INTERACTIONS

The User’s personal information may be collected through forms, namely:

- Registration to the Platform form;

- Order form;

- User’s profile updating form;

- User’s authorization to access to his information; and

- Contests.

Cactus Mineral also uses cookies, as indicated in the “Automatically Exchanged Data” section. Cactus Mineral may also keep a register of products of interest to the User and obtain information about him/her from current or future divisions or companies of Cactus Mineral.

Cactus Mineral may use the User’s personal information in order to:

  • Process the requests and orders of the User and answer his/her questions about the status of any request or order;
  • Keep in touch with the User and provide him/her with a personalized service at all times;
  • Communicate with the User (by email, mail or otherwise) and send them advertising material or additional information about our products, services, surveys, contests, promotions and special offers;
  • Learn more about the User's buying preferences; and
  • Conduct market research and performance research to evaluate our customer service, measure our performance, enhance the experience we provide to our customers, and improve our products.

As specified below, the User is free to choose not to receive advertising or commercial material at any time.

If the User is not subscribed to our newsletter, (s)he will not receive any email from Cactus Mineral, except in special cases (e.g. follow-up or expiration of his subscription, followed by his/her free trial, participation in a contest, etc.).

The information of the User is also collected through the interaction that can be established between the User and the Platform and can be used for the following purposes:

- Provide services to the User;

- Manage customer accounts;

- Manage customer relations and business relationships;

- Send newsletters; and

- Send promotions.


ADVERTISING INFORMATION

Cactus Mineral will contact you only if you wish. If you prefer not to receive advertising information from us or if you do not want us to use your personal information to enhance your customer experience, please let us know by contacting us at the contact listed in the section “Right of opposition and withdrawal ”.

Remember to include your full name and the e-mail address you used when you registered or when you made a purchase from us. There may be a delay in processing time for a request sent by e-mail or mail and you may continue to receive communications from Cactus Mineral in the meantime.


THIRD-PARTY SERVICES

Cactus Mineral may use third-party services for the management of its business and its Platform. In no event shall Cactus Mineral be liable for any prejudice that may arise from such third-party services. Cactus Mineral invites the User to consult these services’ respective website, in order to learn about their conditions of use.

Cactus Mineral prohibits and is not responsible for the resale or use by third parties of the "opt-in" obtained through the Platform by event organizers. If you have agreed to share your contact information with partner organizations, then we will share it with them. We do not sell or rent our lists..


DATA EXCHANGED AUTOMATICALLY

We collect certain information during the exchange between the User's computer and our server. Cookies allow the User to connect to the Platform. This is mainly the following information:

  • Domain name;
  • IP address;
  • Navigation history; and
  • Language of the user.

Most of the information automatically transmitted does not allow to know the identity of the User. They are collected only because of the technological requirements inherent in browsing the Internet. Most browsers automatically accept cookies, but it is usually possible to change this behavior. On the other hand, if the User chooses to refuse the witnesses (s)he may not be able to identify himself/herself or use certain functions of the Platform.

The use of such information allows us to improve the service, to personalize the user's experience and to better track a request or an order.

This information is also used to:

  • Process requests and orders from Users and answer their questions;
  • Stay in touch with the User and provide them with a personalized service at all times;
  • Communicate with the User (by email, mail or otherwise) and send them advertising material or additional information about products, services, surveys, contests, promotions and special offers;
  • Learn more about Users' buying preferences; and
  • Conduct market research and performance research to evaluate customer service, measure performance, enhance user experience, and improve products.

These cookies are multiple, some expire when the User closes his/her browser and have no effect while others can be kept.


INTERNATIONAL COMMUNICATIONS

It is possible that in certain situations, the User’s information transfers to servers outside of Canada. The User acknowledges that Cactus Mineral is not liable for the consequences of such transfer..


SHARING PERSONAL INFORMATION S

Cactus Mineral undertakes not to sell the collected personal data without the User’s explicit consent. Personal data can exclusively be sold in the context of a partial or total disposal of Cactus Mineral’ business to a third party. In such situation, the disposed data is subject to the same warranties that those contained in this Confidentiality Policy.

Unless otherwise stated in this Policy, the personal information the User provides will not be transmitted to third parties without his/her permission. However, we sometimes share this information with partners.

If the User does not wish to have his/her personal information communicated to third parties or partners, (s)he may opt out at any time, as mentioned in the following section.


WITHDRAWAL AND OPPOSITION RIGHTS

We are committed to offering the User the right to oppose and withdraw of his/her personal information.

The right of opposition is understood as the possibility offered to the Users to refuse to allow their personal information to be used for certain purposes mentioned during the collection.

The right of withdrawal is also understood as the possibility offered to the Users to request that their personal information no longer appear, for example, in a mailing list.

The User also has the right to request access to the personal information we have collected about him and to correct any information as needed by contacting the contact person whom information is listed in the section “Contact person ” below.


ANTI-SPAM LEGISLATION

Cactus Mineral complies with the dispositions of the Canadian Anti-Spam legislation (CASL). To withdraw your consent or to stop receiving electronic information or communication, please contact us at the following e-mail address: info@cactusmineral.com


SECURITY

Once Cactus Mineral collects personal information, they will be kept in a secure environment. Cactus Mineral commits to take appropriate measures to maintain the confidentiality of personal information and protect it against loss of theft, as well as unauthorized access, disclosure, copying, use or modification, taking into account, in particular, their sensitivity and the purposes for which they are used. In addition, Cactus Mineral requires that each employee, proxy and/or representative of Cactus Mineral complies with this Policy.

In order to ensure the security of the User’s personal information, Cactus Mineral uses, amongst others, the following measures:

  • Canadian server;
  • The payment platform – Shopify – audited annually by professional auditors regarding the security of users' personal data, and certified in accordance with the data security standard of the payment card industry; and
  • Protected access to computers.

Cactus Mineral is committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of the User’s transactions in order to protect the User’s personal information and prevent him/her from being viewed, used or disclosed without authorization.

However, since no mechanism provides maximum security, some risk is always present when communicating personal information via the Internet. If a password is used to protect the User’s account and his/her personal information, it is his/her responsibility to keep it confidential.


CONTACT PERSON

You may exercise your rights provided in this Policy or you may address any other question or complaint regarding Cactus Mineral’ privacy practices by contacting us:

Name: Jane Lagace

E-mail: info@cactusmineral.com


AMENDMENT OF THIS POLICY

We occasionally update this Policy. Continued use of this Platform constitutes the User’s agreement to this Policy and to its updates.

Cactus Mineral reserves the right to modify or supplement this Policy at any time, at its sole discretion and without notice.

However, when the Consumer Protection Act applies, Cactus Mineral will notify thirty (30) days prior to the coming into effect of the modification of the present Users of the Platform. If the User refuses these changes and wishes to terminate the contract, he will have at the latest thirty (30) days following the entry into force of the amendments to send a notice to Cactus Mineral and resolve, without costs or penalty, his obligations towards Cactus Mineral.

If the User objects to any changes to this Policy, please cease all use of the Platform. Cactus Mineral will attempt, as much as possible, to inform Users of any changes to this Policy, However, it is the User’s responsibility to review it regularly to be informed of any changes that may be made.


Last update done on November 20, 2020