Refund policy

CACTUS MINERAL's refund policy is 15 days from receipt of your order. If more than 15 days have gone by since the receipt of your purchase, unfortunately we cannot offer you a refund.

To be eligible for a refund, your item must be BROKEN. It must also be in the original packaging. Please send a photo by email to: and this upon receipt of your package.

The size of all products is indicated on each item, no complaints will be accepted regarding the size.

All of our items are natural stones and fossils. Please understand that there will be NO refunds for slight variations in texture, pattern and / or color on any parts you receive from what is shown in the photo.

We do our best to photograph minerals and fossils in the most natural way possible, however colors may vary depending on lighting types. There may also be slight variations in color from what you see on your monitor.

The following items are non-refundable:
Promotional items
Gift cards
Shipping costs

There are certain situations where only partial refunds are granted (if applicable)
Any item returned more than 15 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified time frame.

Late or missing refund (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a little processing time before a refund is mailed.
If you've done all of this and you still have not received your refund yet, please contact us at the following email address:

Items for sale (if applicable)
Only regular priced items can be refunded. Unfortunately, items on sale cannot be refunded.

Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same item, email us at and send your item to:

233 Ulderic-Baril
Mont-Saint-Hilaire, Quebec, Canada
J3H 6E1

You will be responsible for paying your own shipping costs for returning your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Cactus mineral does not reimburse customs fees and international taxes; these must be paid for by the recipient.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.