Shipping policy

100% Customer Satisfaction is what we strive for here at Cactus Mineral. All products are inspected for quality and securely packed prior to leaving our warehouse for shipment. In the unfortunate event that you receive an item that is incorrect, missing, or has a defect, please contact customer service as soon as possible to remedy the situation at;

We do our best to ship our orders within 2-3 business days. Please note that orders placed on the weekend and holidays will be shipped only during standard business hours. We will get to your order as soon as we can!

All shipments are made to the address you have listed during the checkout. If you send to the incorrect address, you are responsible for the shipping costs to the new address you provide. Please double check your package address before placing your order to ensure your package gets to you without delay.

For international customers:

The prices listed on our website plus added shipping costs for your order do NOT include import duties, taxes and other charges. These charges are your responsibility. If you would like to check what these costs will be prior to purchasing, please check with your country's customs office to determine what these would be. We are not responsible for delays due to customs. International First Class mail can take 1-6 weeks to arrive and varies by country.

If an item is undeliverable, lost or stalled, contact the carrier to possibly redeliver the package, locate the package, or have arrangements made to pick it up from them.

We do not ship to APO/FPO addresses or PO Boxes DOMESTIC OR INTERNATIONAL


All of our items are natural stones and fossils. Please understand that there may be slight variations in texture, pattern, and/or color on the pieces you receive from what is pictured in the photograph.

We do our best to photograph the minerals and fossils as natural as possible, however, colors may vary in different types of lighting. There may also be slight variations in colors from what you see on your monitor.